Refund & Returns Policy

You have 30 days from the day your order arrives to send it back for a full refund. You do not have to explain why.

We would rather you used it on a real trip first than kept it in a drawer and returned it unopened. Using it does not void the guarantee.

Email support@tryzardy.com with your order number and tell us you would like to return it. We will reply with the return address and instructions.

Please don't send anything back before contacting us — we can't guarantee unannounced returns will be matched to your order.

Once your return reaches us we will inspect it and issue your refund to the original payment method.

Refunds usually appear within 5–10 business days of being issued, depending on your bank or card provider.

Return postage is your responsibility unless the item arrived damaged or faulty, in which case we cover it.

We recommend a tracked service. Until a return reaches us it remains your responsibility.

If your order arrives damaged or develops a fault, email support@tryzardy.com with a photograph and your order number. We will arrange a replacement or a refund, and we will pay the postage.

If your order hasn't shipped yet we can usually cancel it. Contact us as quickly as you can, since we aim to dispatch within 24 hours.